Shipping & Returns


Some Cacali pieces are made to order and can take up to 2-4 weeks unless in stock. Shipping times are displayed on each product.  If product is in stock it will ship within 2-3 business days from date of order confirmation, unless otherwise indicated.

Orders are shipped via Fedex Ground throughout the United States, unless otherwise indicated. Please note, Fed Ex does not deliver to P.O. boxes. Applicable sales tax will be applied for all purchases within Tennessee. 
For International orders, Fedex express or next day service, please email to place your order and receive shipping rates and instructions.

To expedite shipping or for any other questions regarding shipping, please contact us at


If for any reason an item does not work out for you we are happy to return it for store store credit. We do not offer cash refunds at this time. We accepts unused items in their original condition and original packaging for exchange, or store credit within 14 days of purchase.  Returns after the 14 day period may be subject to a 20% restocking fee or denial of return.
* Note: All Items marked Final sale are not returnable.

If you would like to make a return, please email for a return authorization at:
(No return will be granted without return authorization).  

For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS) & retain your receipt.  Company is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. Once your return is processed, the purchasing card will be credited for the merchandise amount only.  We cannot refund shipping charges on return items.


Cacali pieces are handmade with care in the US and slight variations may exist between pieces. As a result, pieces should be handled with care.
Please follow all washing instruction on garments. Cacali will not be responsible for any items damaged due to wrong washing care.

For gold and silver-plated metals, please expect some natural tarnishing over time with wear. To reduce the effect of wear, gently wipe jewelry with soft polishing cloth and store in a safe place. Protect jewelry from abrasive surfaces and harsh chemicals and please be mindful of wearing make-up near jewelry.

This page is subject to change; please check back regularly.